Terms and Conditions


All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Conditions of use:
The Jeanette Maree web site is owned and operated by Jeanette Maree Pty Ltd. These terms and conditions (“Terms”) govern your use of the Jeanette Maree website and the purchase of any goods or service from Jeanette Maree. By placing an order with Jeanette Maree, you express your understanding and agreement that you are bound by these Terms. If you are unwilling to be bound by these Terms, do not purchase through the Jeanette Maree website.


All prices shown are in Australian Dollars and include GST.

We are happy to carry out repairs free of charge provided the item is returned with proof of purchase, within 12 months of the purchase date and deemed a manufacturing fault. A fee will apply along with postage fees for items returned outside this period or not deemed a manufac­turing fault.

Product display colours:

Jeanette Maree attempts to represent and display as accurately as possible the colours of the products shown on the site. However because the colours you see will depend on many factors, including your monitor or printer, Jeanette Maree cannot guarantee that the colour you see matches the product colour.  For more information please refer to our page on Finishes.

Jeanette Maree is the copyright owner of the content of the website or is licensed by the copyright owner to use the content on the website. Except as permitted by the Copyright Act 1968 (Cth) no part of the website may be reproduced, adapted, performed in public or transmitted in any form by any process (graphic, electronic or mechanical, including further copying, recording, taping or by a storage and information retrieval system) without the specific prior written consent of Jeanette Maree (excluding permissions below).
Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Jeanette Maree Pty Ltd or purchasing Jeanette Maree Pty Ltd products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Jeanette Maree Pty Ltd or to purchase Jeanette Maree Pty Ltd products.

All trademarks, service marks and trade names of
Jeanette Maree Pty Ltd used in the site are trademarks or registered trademarks of Jeanette Maree Pty Ltd.

Pricing and Product Information:
Jeanette Maree makes every effort to provide current and accurate information relating to products, services and prices displayed on the Jeanette Maree website at time of publishing, but does not guarantee the currency or accuracy of any such information.  Information relating to Jeanette Maree’s products is subject to change without notice.  Prices are subject to change at any time prior to Jeanette Maree’s acceptance of your order.  In the event we discover a material error in the description or availability of a product or service that affects your outstanding order with Jeanette Maree, or an error in pricing, we will notify you of the corrected version, and you may choose to accept the corrected version, or cancel the order.  If you choose to cancel the order, and your credit card has already been charged for a purchase, we will issue a credit to your nomi­nated account for the amount of the charge.

Warranty Disclaimer:
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law,
Jeanette Maree Pty Ltd disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Jeanette Maree Pty Ltd does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Jeanette Maree Pty Ltd does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability:
Jeanette Maree Pty Ltd shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Jeanette Maree Pty Ltd has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Access and correction:
As a Jeanette Maree customer, you are able to access or correct the personal information that we hold about you at any time either via the 'My Account' details on the website or email to enquiries@jeanettemaree.com.  This e-mail address is being protected from spambots. You need JavaScript enabled to view it calling us on +61 3 9521 2212

Jeanette Maree may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided.

Jeanette Maree is committed to protecting the privacy of any information given by its customers and has developed internal procedures consistent with the National Privacy Principles outlined in the Australian Privacy Amendment (Private Sector) Act 2000. Under these circumstances customers who supply us with various items of personal information such as name, address and phone number, credit card details and e-mail particulars etc. may be assured that all information collected will be safely stored and will only be used for the pur­poses for which it was collected i.e. to service your requirements. We take great care to ensure that the personal information you give us on our website is protected. We also take measures to destroy or permanently de-identify your personal information when it is no longer required.
Please also refer to our Privacy Policy.

Use of Site:
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Jeanette Maree Jewellery or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Jeanette Maree Jewellery without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Participation Disclaimer:
Jeanette Maree Pty Ltd  is not in any manner responsible for the content of communications and materials posted by users accessing the website. The user acknowledges that by being provided with the ability to view and distribute user-generated content on the site, Jeanette Maree is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. Jeanette Maree reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Jeaentte Maree in its sole discretion.

You agree to indemnify, defend, and hold harmless Jeanette Maree Pty Ltd, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Links and third party representation on this site:
Jeanette Maree makes no representations or warranties about any other website which you may access through this Site ("Other Website").
Jeanette Maree is not responsible for the accuracy of any information on any Other Website provided by third parties. When you access an Other Website, it is independent from this Site, and Jeanette Maree does not monitor, review or have control over its content. Any link to another Website is provided as a convenience to users of this Site and are accessed at your own risk. Nonetheless, Jeanette Maree Pty Ltd seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Governing law:
These Terms and Conditions are governed by the laws in force in Victoria, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Victoria, Australia and any courts that may hear appeals from those courts.

Returns / Cancellation Policy:

If you are unhappy with an item you may exchange it within 14 days.  Item/s must be returned in the condition which they were purchased, unworn, with tags still attached (if applicable) and with original receipt.

There is no exchange on sale items and please note that due to health and hygiene regulations we are unable to accept any return or exchange of earrings.  Sale items are either samples, end of season or display stock and may have been on shop display for a significant length of time. These Sale Items are therefore offered at a significant discount. In choosing to purchase any sale item, you acknowledge the condition of the item and acknowledge that you are not entitled to any refund, credit note or exchange other than provided for by law.

Standard Orders:  Changes or cancellation of orders should be made within 48 hours as processing will already have commenced.  If cancellation is made after this time and before we have notified you that your order is ready, a cancellation fee of 25% will apply. [A standard order has no alterations or changes to design of the items.]

Bespoke Orders:  Changes or cancellation of orders should be made within 24 hours as production will already have commenced.  After this time the order can not be cancelled.  Bespoke orders require a deposit of 50%. [Bespoke orders means that we have altered or specially designed items specifically for you.]

Please understand Jeanette Maree can not be responsible for a customers change of mind.

Repairs: We are happy to carry out repairs free of charge provided the item is returned with proof of purchase, within 12 months of the purchase date and deemed a manufacturing fault.  A small fee will apply along with postage fees for items returned outside this period or not deemed a manufac­turing fault.