How do I return an item?

Returns / Cancellation Policy:

If you are unhappy with an item you may exchange it within 14 days.  Item/s must be returned in the condition which they were purchased, unworn, with tags still attached (if applicable) and with original receipt.


There is no exchange on sale items and please note that due to health and hygiene regulations we are unable to accept any return or exchange of earrings.  Sale items are either samples, end of season or display stock and may have been on shop display for a significant length of time. These Sale Items are therefore offered at a significant discount. In choosing to purchase any sale item, you acknowledge the condition of the item and acknowledge that you are not entitled to any refund, credit note or exchange other than provided for by law.

Standard Orders:  Changes or cancellation of orders should be made within 48 hours as processing will already have commenced.  If cancellation is made after this time and before we have notified you that your order is ready, a cancellation fee of 25% will apply. [A standard order has no alterations or changes to design of the items.]

Bespoke Orders:  Changes or cancellation of orders should be made within 24 hours as production will already have commenced.  After this time the order can not be cancelled.  Bespoke orders require a deposit of 50%. [Bespoke orders means that we have altered or specially designed items specifically for you.]

Please understand Jeanette Maree can not be responsible for a customers change of mind.

Repairs: We are happy to carry out repairs free of charge provided the item is returned with proof of purchase, within 12 months of the purchase date and deemed a manufacturing fault.  A small fee will apply along with postage fees for items returned outside this period or not deemed a manufac­turing fault.

Governing law:
These Terms and Conditions are governed by the laws in force in Victoria, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Victoria, Australia and any courts that may hear appeals from those courts.